At The Hay Holiday Cottage, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details when you make a reservation.
• Booking Details: Dates of stay, preferences, and special requests.
• Website Usage Data: Information collected through cookies, including IP address, browser type, and pages visited.
• Affiliate Tracking: Referral codes from affiliate links stored via cookies for up to 30 days.

2. How We Use Your Information

Your information may be used to:

• Process and manage your bookings.
• Respond to inquiries and provide customer support.
• Send important information regarding your reservation.
• Improve our website and services.
• Track affiliate referrals and ensure accurate commission payments.

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. For details on how we use cookies and how you can manage them, please refer to our Cookies Policy.

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties, except when necessary to provide our services, comply with legal obligations, or with your explicit consent. For example, we may share booking information with third-party platforms such as Lodgify.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your personal data where applicable.
• Withdraw consent for data processing at any time.

To exercise these rights, please contact us at hello@thehayholidaycottage.com.

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@thehayholidaycottage.com.