At The Hay Holiday Cottage, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
Last updated: February 20, 2025
We may collect personal information such as your name, email address, phone number, and payment details when you make a reservation.
We may also collect booking details, including dates of stay, preferences, and special requests, as well as website usage data such as IP address, browser type, pages visited, and affiliate referral codes stored via cookies for up to 30 days.
Your information may be used to process and manage bookings, respond to enquiries, provide customer support, send important reservation information, improve our website and services, and track affiliate referrals accurately.
We use cookies to enhance your browsing experience and analyse website traffic. For details on how we use cookies and how you can manage them, please refer to our Cookies Policy.
We only share personal information where needed to provide our services, process bookings, support website functionality, comply with legal obligations, or work with trusted service providers who help us operate the website and booking process.
We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction.
You have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion where applicable, and withdraw consent for data processing at any time.
To exercise these rights, please contact us at hello@hazelbraecottage.com.
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this policy periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at hello@hazelbraecottage.com.
Tucked into the quiet lanes of Hay-on-Wye, our cottage is a five to ten minute walk from the town centre, bookshops and the River Wye.
The Hay Holiday Cottage, Hay-On-Wye, HR3 5RD, UK
